Atlas support

Personal purchases up to $200 a month per recipient enter without duty. If a month’s total is higher, duty applies only to the excess. The rate and a worked example are on the Customs page; customs sets the final amount.

Before purchase you can cancel the order — we refund the money minus the costs shown in your bill. After purchase a return is possible if the store accepts it; we help arrange it. Refunds go to your Atlas balance or back to the same card you paid with — never to another card.

We take the item weight with its box — the store states it, or Atlas estimates it by the kind of item and you can correct it. We add 0.3 kg for packaging, once per parcel. Minimum 1 kg per parcel from one store. After warehouse weighing we recalculate: if it comes out lower, the difference returns to your balance.

Not for an estimate. To place an order, sign in the way that suits you: the account is created automatically.