Removed immediately
- profile and contacts
- recipients and addresses
- passport details and any scans uploaded earlier
- cart, favourites and notifications
- sign-in methods (Apple, Google, Telegram, phone, email) and all sessions
- support history
ACCOUNT
How to delete your Atlas account
You delete the account yourself on the website and in the app. The steps are the same on iOS, Android and in a browser.
Steps in the app or on the website
Sign in and open “Account”.
In the “Settings” card, expand “Consents and account”.
Tap “Delete account”, read what will be removed and confirm.
What happens
Kept without your personal data
Order and payment records are kept anonymised for the period required by accounting legislation. A deleted account cannot be restored; signing in again creates an empty account.
When deletion is unavailable
If you have active paid orders, wait for them to finish or cancel them first — otherwise the button shows which orders are in the way. An unused balance needs a separate confirmation.
If you cannot sign in
Write to support with the subject “Account deletion” from the sign-in method linked to the account. We will check that the request comes from the owner and delete the account.