Order tracking
ExampleNike sneakersOrder AT-1042Now: In transit
- Awaiting purchase
- Purchased
- At overseas warehouse
- Ready to ship
- In transit
- Delivered
This is how an order status looks in your account.
Paste a product link. We show the bill in soum right away, line by line, before you pay.
Open a store, copy the product link and paste it into the field above.
Copy a product link from a store abroad and paste it into the field above.
Pick the colour or size if needed and check the total in soum: the item and one “Atlas service” line — fee and delivery, with the breakdown one tap away.
Confirm the estimate in your account. We buy the item from the store ourselves.
We bring the parcel to Tashkent. Your account shows the order status at every stage.
Express or standard delivery from our warehouse abroad to Tashkent — you choose at checkout. The table shows the usual time in business days; the store’s shipping to the warehouse and customs come on top.
| Country | Express | Standard |
|---|---|---|
| USA | 5–9 business days | 9–14 business days |
| United Kingdom | 7–9 business days | 9–14 business days |
| China | 7–9 business days | 9–14 business days |
| Germany | 7–9 business days | 9–14 business days |
| Italy | 7–9 business days | 9–14 business days |
| Spain | 7–9 business days | 9–14 business days |
We count the item with its box and add 0.3 kg for packaging, once per parcel. Minimum 1 kg per parcel from one store. Current Atlas rates, not an offer.
We check the price with the store when you add an item to the cart and again before checkout. If it has changed, we show you the new total first.
Dollar prices become soum at the Atlas rate on the day of the estimate. The rate is fixed in the order at payment.
The Atlas fee, 9.98% of the item price, and international delivery are one “Atlas service” line in the bill — tap it for the breakdown.
If a store does not state shipping to the warehouse, it is free on orders from that store over $50. On smaller orders we hold a $10 reserve for it, kept apart from the amount to pay. For example, on a $30 order: once the store names its delivery price, we pay it from the reserve and release the rest; if delivery costs more than $10, any extra needs your consent.
The warehouse weighs the parcel: if it is lighter than estimated, the difference returns to your balance. Anything above the bill is paid only with your consent.
Nike sneakersOrder AT-1042Now: In transit
This is how an order status looks in your account.
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From our warehouse abroad, usually: express 5–9 business days, standard 9–14 business days. Add the store’s shipping to the warehouse and customs.
Times by countryPersonal purchases up to $200 a month per recipient enter without duty. If a month’s total is higher, duty applies only to the excess. The rate and a worked example are on the Customs page; customs sets the final amount.
More about customsBefore purchase you can cancel the order — we refund the money minus the costs shown in your bill. After purchase a return is possible if the store accepts it; we help arrange it. Refunds go to your Atlas balance or back to the same card you paid with — never to another card.
Fuel and used fuel-system parts, alcoholic drinks, restricted medicines, corrosive and hazardous chemicals, narcotics, weapons and ammunition, flammables (including sprays and perfumes over 100 ml per box), unpackaged sharp items and shock absorbers, 18+ toys, tobacco, and anything the store, the carrier or Uzbekistan customs prohibits. The full list is on the Customs page.
Restrictions in the offerWe take the item weight with its box — the store states it, or Atlas estimates it by the kind of item and you can correct it. We add 0.3 kg for packaging, once per parcel. Minimum 1 kg per parcel from one store. After warehouse weighing we recalculate: if it comes out lower, the difference returns to your balance.
Not for an estimate. To place an order, sign in the way that suits you: the account is created automatically.
Paste a product link: the bill in soum appears at once, before sign-up or payment.